Southwest Gas calls on customers to stay alert as fraudulent activities targeting utility users have seen a notable increase across the service area. Scammers are adopting more elaborate methods, such as intimidating phone calls, counterfeit emails, and unauthorized payment requests disguised as urgent alerts. It is critical to remember that authentic Southwest Gas personnel will never insist on immediate payment through prepaid cards, wire transfers, or solicit sensitive personal details over the phone.

To safeguard your information and finances, Southwest Gas advises following these essential precautions:

  • Always ask for the caller’s full name and a callback number to verify their identity.
  • Refrain from sharing account or payment information unless you have confirmed the legitimacy of the contact.
  • Be cautious of emails with spelling errors, suspicious attachments, or links that cannot be verified.
  • When in doubt, reach out to Southwest Gas directly using the contact information found on your official bill.
Typical Scam Red Flags Recommended Action
Urgent demand for immediate payment Pause and verify by contacting Southwest Gas directly before making any payment.
Requests for payment via prepaid or gift cards Do not comply; report the incident to authorities promptly.
Unsolicited emails requesting personal data Delete immediately and avoid clicking any links.