Source link : https://london-news.net/chilled-to-the-bone-family-battles-council-for-six-years-over-unresolved-window-fixes-in-freezing-home/
A mother and her daughter report living in a “freezing” council property for six years due to persistent failures to address broken windows.
Charlie Cox resides in an Edwardian home in Camden, where she claims that contractors have come numerous times over the years yet have failed to provide a lasting fix.
She notes that the council is aware of the health issues affecting her and her daughter, which include serious asthma exacerbated by dampness and mold on the walls of their kitchen and bathroom.
In response, the council acknowledged that the delays are “unacceptable” and offered an apology, citing the building’s age as a reason for the necessity of specialized contractors to carry out the repairs.
Ms. Cox informed the Local Democracy Reporting Service that the first contractor was let go by the council after fitting windows that were over 3 centimeters too small, and that subsequent efforts only aggravated the situation.
“We are, quite frankly, freezing,” Ms. Cox stated.
“There has never been a true sense of urgency. The heating has also been broken, and Camden has been aware of this for quite some time.”
Ms. Cox claims that council representatives have blamed her for the delays, accusing her of failing to contact them or denying entry to her home—allegations she refutes, asserting that she has arranged meetings with some contractors on her own.
A spokesperson for Camden Council said: “We recognize that the delay in installing appropriate…
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Publish date : 2026-01-06 12:59:00
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